Draycote News

Our commitment to guests during COVID-19

March 29, 2022

As a valued guest of the Draycote Hotel & Whitefields Golf Club, you trust us to not only provide you with a great experience, but to do so safely, and responsibly. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Coronavirus), these values are more important to us than ever. Therefore, we would like to take this opportunity to share some insight into the different steps that we are taking to guarantee that our services continue to meet and exceed the highest standards of safety and hygiene.

During Your StayOur number one priority is the health and safety, your well-being and that of our employees. We are monitoring developments around the world and including the World Health Organisation (WHO), Centers for disease Control and Prevention (CDC) and relevant local authorities, to ensure the actions we take are comprehensive and suitable. Our Hotel is required to adhere to comprehensive health and safety procedures including all local laws. In addition, we ensure our Hotel follows the best practices, guidelines and have supplemented these resources with additional COVID-19 cleanliness-specific guidance, training and information consistent with our own high standards. This strong focus on hygiene extends to our entire organisation, including our suppliers. Ingredients are fresh and sourced locally, and our staff is trained to meet the strictest guidelines for hygiene and safety.We fully understand the hesitation many people feel at the moment when deciding whether to book accommodation, conferences, weddings and other events. Please rest assured in the knowledge that we have taken every precaution necessary to protect your health and that of our staff. In this trying time, you can be assured that we are guided and consistently act by fact-based, circumstance-driven decision making. Rescheduling Your Reservation We also understand that your concern may not be about your accommodation or event, but about the many unknowns that surround us at the moment. In this eventuality, for bookings up until the 30th April, we would like to offer you the flexibility to rebook until the 30th November 2020. We are fully committed to you our customer! With that commitment in mind, we are confident that we will overcome this challenging time as well. Thank you for choosing the Draycote Hotel & Whitefields Golf Club.Philip Philippou
General Manager